We’re a locally based responsive and planned maintenance company, working in Cumbria and Yorkshire delivering services for social housing and private clients.
We deliver a 24 / 7 / 365 repairs service to over 13,000 homes, responding in less than 2 hours for emergencies and at the customer’s convenience.
We reduce key to key times for clients by up to 50% on average, completing high quality and defect free works in as little as 2 days.
We deliver single home improvements, like kitchen replacements, as well as large scale major works programmes to time, cost and quality targets.
We carry out specialist adaptations works so customer can stay in their homes and compliance works for fire safety to protect customers and clients.
We give back to local people in our communities. We offer apprenticeships, work experience and training. We support community refurbishments, local charities and estate clean-ups. We offer 4 free hours of handyman support to elderly and vulnerable customers and all staff volunteer a minimum of a day a year to community projects.
Throughout our works we pro-actively prevent problems in the first place. We apply ‘Right First Time’ principles, completing works correctly on our first visit. A post-inspection is carried out via a handheld PDA on every job, so all corrective action is undertaken immediately.
The performance results we deliver ensure that our clients are best in class in supporting customers. We exceed required performance standards every time as we recognise that we are an extension of our clients, supporting them to help customers to live in safe, well-maintained homes.
We are our customer’s neighbours. 100% of our staff and supply chain partners are locally based to each of our operational offices. We pride ourselves on understanding local communities and what matters the most to those with whom we work and support.
We have achieved satisfaction levels of over 95% repeatedly for our clients due to the quality of works we deliver. We have had zero formal complaints in five years and we respond immediately to even minor customer concerns, ensuring the integrity of our services.