Our History: A Business Designed to Deliver Customer Satisfaction
PPM was founded in 2002 as a customer service organisation that delivers responsive repairs, voids, planned works and adaptations services to the social housing, wider public sector as well as private clients (B2B and B2C). Customers, and in turn our clients, sit at the very heart of what we do. If we do our work well, to high quality standards, and look after customers we will achieve great things for our clients and in turn ourselves.
Local Services Delivered by Local People
We have prided ourselves on being a local business, delivering services to local communities and customers. For the last 17 years, we have delivered works across Cumbria and Yorkshire via local operational branches, which are fully staffed by teams living within 20 miles of the office. We keep local pounds in local pockets to contribute to economic growth.
The results we have achieved for clients speak for themselves; we are delivering upper quartile performance year after year for our clients with satisfaction levels of 95% and zero formal stage 2 complaints. All our services are delivered to time, cost and quality standards. We partner with our clients to achieve these great results together.
We quality assure the works and services we deliver. We utilise an integrated management system which is ISO 9001, ISO 14001 and OHSAS ISO 45001 certified. We also hold a range of other professional certifications including Constructionline, CHAS Safe Contractor, Gas Safe, NICIEC (Electricals), Disability Confident Employer, FIRAS and Be Fair After Disability Confident Employer.